Who we are
Capital Tax & Business Consultants is a Chartered Accountancy practice based at 5.04B / 5 Celebration Drive, Bella Vista NSW 2153. In this policy, “we”, “us” and “our” mean that practice, and “this site” means the website you are reading.
We handle personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
What we collect through this site
The only place this site asks you for personal information is the enquiry form on the contact section. That form collects:
- your first and last name;
- your email address;
- your phone number;
- the service you are enquiring about; and
- the message you write.
Everything on that form is required, and nothing else on this site collects information about you. We do not ask for financial details, tax file numbers or identity documents through the website. Please do not send them to us this way.
Cookies and analytics
This site sets no cookies, runs no analytics or advertising scripts, and embeds no social media or third-party tracking widgets. The typefaces are served from our own domain, so reading this page does not report your visit to anyone else.
As with any website, our hosting provider keeps standard server logs, which can include your IP address, your browser and device type, and the pages you requested. Those logs exist to keep the site running and secure, and we do not use them to build a profile of you.
What we do with it
When you submit the enquiry form, its contents are emailed straight to our practice inbox so we can answer you. That is the only thing we do with it. The message is not saved to a database on this website, and we do not add you to a mailing list or send you marketing off the back of an enquiry.
If your enquiry turns into an engagement, the information you have given us becomes part of our client records, and our engagement terms and professional obligations govern it from that point.
Who else sees it
Your enquiry is read by the people at our practice who need to answer it. Beyond that, the only parties involved are the suppliers who carry the message for us - our website host and our email provider - and they process it only to deliver it.
We do not sell, rent or trade personal information. We disclose it outside the practice only where you have asked us to, or where the law requires it.
How long we keep it
Enquiries that do not lead to an engagement are kept only as long as we need them to deal with the enquiry and any follow-up, then deleted. Records that relate to work we have done for you are kept for as long as our professional and legal obligations require, which is generally at least seven years.
Keeping it secure
The form is submitted over an encrypted connection and delivered to a mailbox that only the practice can access. No system is perfectly secure, but we take reasonable steps to protect the information we hold from misuse, loss and unauthorised access.
Access, correction and complaints
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Write to us and we will respond within a reasonable time, normally 30 days.
If you are not satisfied with how we have handled your information or your request, tell us first so we have a chance to put it right. If you are still not satisfied, you can take the matter to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We update this policy when the way we handle information changes. The date at the top of this page is when it last changed.
Contact us
For anything to do with privacy, reach us at gaurav@ctabc.com.au or +61 448 561 798, or by post at PO Box 4122, Marayong NSW 2148.